À propos de l’offre d’emploi

Mission:

To strategically develop, plan and manage the Business Intelligence strategy and framework to drive planning and inform decision making; and to provide reporting and customer insight via data mining and market research.

About us:

We at MTN Cameroon are a purpose and value-led organization.

At MTN Cameroon we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals.

Our values dubbed, LIVE Y’ello, are the cornerstone of our culture.

Lead with Care

Can-do with Integrity

Collaborate with Agility

Serve with Respect

Act with Inclusion

Operational Delivery

Create and monitor plan for continuous improvement Operational Delivery
Develop and execute continuous improvement plans for research and customer knowledge
Ensure quality assurance on research produced by the market research team and for providing strategic direction on the research plan / schedule
Drive the business planning process of the company
Ensure relevant business rules are applied in the budget process and forecasting scenarios
Ensure quality drivers and assumptions for the Business plan from gross revenue to margin
Review and quality assure tariff / pricing strategy on all commercial / retail and interconnect tariff regimes
Develop appropriate framework for setting marketing plans and network roll out plans / requirements
Evaluate network rollout form a customer perspective and provide the relevant direction to marketing and sales teams
Liaise with other departments such as finance, network group and enterprise solution to understand their research, reporting and analytical needs, take these needs and support the departments by mobilizing the customer knowledge and research teams to deliver on those needs
Coordinate all activities within Business Intelligence function to ensure alignment, integration of effort and minimize duplications and conflicts
Redesign operational systems and procedures to achieve operational excellence
To realize deep analysis of Opco performance in order to identify factors impacting revenue and EBITDA.
To develop models to understand the effect of marketing and competitor actions upon Opcos’ performance.
Realize deep analysis of Opco performance in order to identify factors impacting Churn.
Develop models in order to monitor and to understand the effect of marketing and competitor actions.
Develop churn prediction models with a segmented approach in order to build tactical corrective actions.
Propose loyalty initiatives based on churn analyses.
Cooperate closely with cross functional teams and provide input to overall strategic direction
Benchmark international Business

Minimum Job Requirements:

Education:

Minimum of 4 years’ tertiary qualification in Marketing, Statistics or Computer Science (must be comfortable in at least two of these areas). Master’s advantageous.
Fluent in English and French

Work Experience

Minimum 5 years of relevant work experience in a global / multinational business environment (understanding of emerging markets advantageous)
Minimum 5 years’ experience in the Business intelligence of which 4 years’ experience in telecoms industry
Manager track record of 5 years or more, with at least 3 years in relevant sector/industry
Experience in leading change / transformation (marketing) at an operational level advantageous
Experience in continuous improvement through the implementation of best practices
Worked across diverse cultures and geographies advantageous

Knowledge: